{"id":15816,"date":"2021-05-12T12:51:36","date_gmt":"2021-05-12T12:51:36","guid":{"rendered":"https:\/\/kovobel.nl\/kovobel-terms-and-conditions\/"},"modified":"2026-09-08T08:20:40","modified_gmt":"2026-09-08T08:20:40","slug":"kovobel-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/kovobel.nl\/en\/kovobel-terms-and-conditions\/","title":{"rendered":"Kovobel Terms and Conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column][vc_custom_heading text=&#8221;Kovobel Terms and Conditions&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;15px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t<div id=\"wd-609bcb684835b\" class=\"title-wrapper wd-wpb set-mb-s reset-last-child  wd-rs-609bcb684835b wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >GENERAL TERMS AND CONDITIONS OF SALE & RENTAL KOVOBEL BENELUX BV. IJSSELSTEIN <\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<ol>\n<li style=\"font-weight: 400;\"><strong>General and applicability<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">1.1 In these terms and conditions, &#8220;we&#8221; and &#8220;us&#8221; refer to KOVOBEL BENELUX BV.<\/p>\n<p style=\"font-weight: 400;\">1.2 These conditions form part of all our offers and agreements regarding the sale and delivery, rental, maintenance, repair, and transport of goods.<\/p>\n<p style=\"font-weight: 400;\">1.3 Additional and\/or deviating conditions of a buyer or lessee or of third parties \u2014 including purchasing conditions \u2014 do not bind us, unless these have been accepted by us in writing.<\/p>\n<p style=\"font-weight: 400;\">1.4 In the event of a conflict between these conditions and those of the buyer or lessee, these conditions shall prevail.<\/p>\n<p style=\"font-weight: 400;\">1.5 Deviations from the agreement concluded with the buyer or lessee and from these conditions only bind us if they are agreed upon in writing.<\/p>\n<ol start=\"2\">\n<li style=\"font-weight: 400;\"><strong>Offer and agreement<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">2.1 The party who concludes an agreement with us is the buyer or lessee under the agreement. This also applies if, at the request of the buyer or lessee, the invoice for the relevant agreement must be issued in the name of a third party, sent to a third party, or paid by a third party. <\/p>\n<p style=\"font-weight: 400;\">2.2 All offers, including the prices mentioned therein, are without obligation, unless the offer contains a term for acceptance.<\/p>\n<p style=\"font-weight: 400;\">2.3 If an offer from us contains a non-binding proposal and this proposal is accepted by the buyer or lessee, we have the right to revoke this proposal within ten working days after becoming aware of the acceptance by the buyer or lessee.<\/p>\n<p style=\"font-weight: 400;\">2.4 An agreement is only established after we have confirmed an order in writing or have actually commenced execution of the agreement.<\/p>\n<p style=\"font-weight: 400;\">2.5 Oral agreements and arrangements do not bind us unless they have been confirmed by us in writing. Descriptions in offers are as accurate as possible but do not bind us. <\/p>\n<p style=\"font-weight: 400;\">2.6 If the buyer or lessee wishes to make changes to the order after entering into an agreement, we have the right to charge the costs we have incurred up to that point to the buyer or lessee.<\/p>\n<p style=\"font-weight: 400;\">2.7 The buyer or lessee must describe their order to us as accurately as possible. If, during the execution of the agreement, it appears that we interpret the order differently than the buyer or lessee, the risk for this lies with the buyer or lessee. If the aforementioned different interpretation constitutes a reason for the buyer or lessee to dissolve the agreement (or have it dissolved), if and insofar as they are entitled to do so, the buyer or lessee must compensate all damages we suffer as a result or all costs we have already incurred.  <\/p>\n<ol start=\"3\">\n<li style=\"font-weight: 400;\"><strong>Prices (general)<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">3.1 Unless explicitly stated otherwise, our prices stated in offers, catalogs, or discount overviews, among others, are exclusive of VAT. Our prices apply to the performance or scope of delivery mentioned in our order confirmation. Additional or special performances will be charged separately.  <\/p>\n<p style=\"font-weight: 400;\">3.2 Packaging costs are for the account of the buyer. Packaging such as crates, bins, and (storage) pallets must be returned to us for a refund of the deposit. <\/p>\n<p style=\"font-weight: 400;\">3.3 We have the right to charge the buyer or lessee for all price-increasing factors \u2014 including increases in cost prices and rates for materials, labor costs, social security contributions, taxes, transport costs, (factory) prices from suppliers, as well as changes in currency exchange rates \u2014 that have arisen after the offer was made or the agreement was established.<\/p>\n<p style=\"font-weight: 400;\"> The buyer or lessee is entitled to declare the agreement dissolved by means of a written statement within three working days after becoming aware of the price increase.<\/p>\n<p style=\"font-weight: 400;\">If this occurs, the buyer or lessee is obliged to compensate the damage we suffer as a result and the costs we have already incurred.<\/p>\n<p style=\"font-weight: 400;\">  4.<strong> Rental prices<\/strong><\/p>\n<p style=\"font-weight: 400;\">4.1 The agreed rental price includes loading and unloading costs at our premises and is calculated per calendar week, whereby a part of a week counts as a full week. The rental price is also calculated for holidays and\/or public holidays on which the rented items are not used. The rental price is based on the use of the rented items for a maximum of forty hours per calendar week.  <\/p>\n<p style=\"font-weight: 400;\">4.2 The agreed rental price excludes:<\/p>\n<p style=\"font-weight: 400;\">  1. Transport costs to and from the site that are not included in the loading and unloading costs;<\/p>\n<p style=\"font-weight: 400;\">  2. Costs of assembly, disassembly, and modifications to the rented items if desired by the lessee;<\/p>\n<p style=\"font-weight: 400;\">  3. Costs of operation and maintenance;<\/p>\n<p style=\"font-weight: 400;\">  4. Costs of periodic and other inspections;<\/p>\n<p style=\"font-weight: 400;\">  5. Prices of auxiliary materials including lifting slings as well as consumables such as oil and fuel;<\/p>\n<p style=\"font-weight: 400;\">  6. Repair costs for modifications made to the rented items by the lessee;<\/p>\n<p style=\"font-weight: 400;\">  7. Repair costs for damage to or loss of the rented items, including cleaning costs;<\/p>\n<p style=\"font-weight: 400;\">  8. Duties or taxes that may be levied in respect of or in connection with the rental agreement, such as but not limited to encroachment duties and administrative fees;<\/p>\n<p style=\"font-weight: 400;\">  9. The number of hours exceeding forty hours per calendar week;<\/p>\n<p style=\"font-weight: 400;\">  10. Costs of periodic maintenance.<\/p>\n<p style=\"font-weight: 400;\">The aforementioned costs will be charged separately to the lessee.<\/p>\n<p style=\"font-weight: 400;\">4.3 In the case of renting items including personnel, the rental price is based on the working hours according to the applicable Collective Labor Agreement (CAO) for this personnel. The lessee will provide us with a weekly statement of the hours actually worked by our personnel, and insofar as these exceed the working hours applicable under the CAO, the additional hours are for the account of the lessee. <\/p>\n<ol start=\"5\">\n<li style=\"font-weight: 400;\"><strong>Delivery and delivery time<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">5.1 Unless explicitly and exclusively agreed otherwise in writing, all our prices are based on delivery Ex IJsselstein.<\/p>\n<p style=\"font-weight: 400;\">5.2 Shipments are for the account and risk of the buyer or lessee.<\/p>\n<p style=\"font-weight: 400;\">5.3 Delivery of the goods and delivery of the rented items will take place in accordance with our offer. All delivery times are target times, which do not bind us. If delivery cannot take place within this period, we will inform the buyer or lessee of the expected delivery date as soon as possible, but no later than two months after receipt of the order from the buyer or lessee.  <\/p>\n<p style=\"font-weight: 400;\">5.4 The buyer or lessee is entitled to declare the agreement dissolved by means of a written statement within three working days after receipt of the notification referred to in paragraph 5.<\/p>\n<p style=\"font-weight: 400;\">If this occurs, the buyer or lessee is obliged to compensate the damage we suffer as a result and the costs we have already incurred. In the absence of such a statement, the buyer or lessee is deemed to have agreed to the delayed delivery and cannot claim any compensation or dissolution of the agreement from us in that regard. <\/p>\n<p style=\"font-weight: 400;\">5.5 The buyer or lessee is obliged to indicate accurately, at our first request, when and where \u2014 within the Netherlands \u2014 the items to be delivered or rented by us must be delivered. The buyer or lessee is obliged to provide all information requested by us with a view to the delivery of the items. <\/p>\n<p style=\"font-weight: 400;\">5.6 We do not have to transport the items further than where it is possible to do so over properly trafficable terrain. The buyer\/lessee is responsible for unloading. If the buyer, in turn, resells the items to be purchased or purchased from us to a third party and has agreed on a time of delivery with this third party, the buyer is obliged to inform us of this time as soon as possible.  <\/p>\n<p style=\"font-weight: 400;\">5.7 We are entitled to suspend delivery as long as the buyer or lessee has not fulfilled all their obligations towards us. This suspension applies until the moment the buyer or lessee has fully fulfilled their obligations. <\/p>\n<p style=\"font-weight: 400;\">5.8 The method of transport for the items to be delivered by us is determined by us, unless it has been agreed that the items travel for the account and risk of the buyer. Insurance of the items to be transported is not provided unless the buyer explicitly requests this, in which case the costs are for their account. If the buyer fails to take delivery of the items at the agreed time of delivery, the storage costs then due shall be for their account.  <\/p>\n<ol start=\"6\">\n<li style=\"font-weight: 400;\"><strong>Rental period and return of the rented items<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">6.1 The rental period commences on, ends on, and includes the days stated in the rental agreement.<\/p>\n<p style=\"font-weight: 400;\">6.2 On the day the rental period expires, the rented items must be delivered to the agreed delivery address before 4:00 PM, failing which the rental agreement is deemed to have been extended for an indefinite period.<\/p>\n<p style=\"font-weight: 400;\">6.3 If the rental agreement has been entered into for an indefinite period, it ends by written notice from one of the parties, whereby a notice period of eight days applies.<\/p>\n<p style=\"font-weight: 400;\">6.4 The items must be delivered in the same good and clean condition as the lessee received them. The items must be counted, sorted, and packaged in the manner in which they were delivered to the lessee. <\/p>\n<p style=\"font-weight: 400;\">We will record any damage and shortages on the return slip within eight days after receipt of the items, which we will then send to the lessee. The information stated on the return slip is binding for the lessee, subject to proof to the contrary. <\/p>\n<p style=\"font-weight: 400;\">6.5 Everything applied to or on the items by or on behalf of the lessee becomes our property and we are entitled to remove it; we owe no compensation whatsoever to the lessee for this.<\/p>\n<ol start=\"7\">\n<li style=\"font-weight: 400;\"><strong>Use, maintenance, and repair of the rented items<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">7.1 The lessee is obliged to keep the items in good condition during the rental period and to use the items only in accordance with their intended purpose.<\/p>\n<p style=\"font-weight: 400;\">7.2 The lessee is not permitted to sublet the rented items to third parties, to provide use to third parties in any other way, or to remove the items from the agreed address without our prior written consent.<\/p>\n<p style=\"font-weight: 400;\">7.3 We are authorized at all times to carry out (or have carried out) checks on or to the items or to carry out (or have carried out) periodic and other prescribed inspections.<\/p>\n<p style=\"font-weight: 400;\">7.4 Assembly, disassembly, and\/or operation of the items may only be carried out with our consent and\/or under our instructions.<\/p>\n<p style=\"font-weight: 400;\">7.5 The lessee is not permitted to make modifications to or on the rented items without our prior written consent.<\/p>\n<p style=\"font-weight: 400;\">7.6 During the rental period, the lessee is obliged to carry out all periodic maintenance on the rented items based on our instructions.<\/p>\n<p style=\"font-weight: 400;\">7.7 Damage to or loss of the items must be reported to us immediately when the damage or loss has occurred. The lessee is obliged to follow our instructions regarding the repair of damage. <\/p>\n<ol start=\"8\">\n<li style=\"font-weight: 400;\"><strong>Insurance of the rented items<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">8.1 The lessee is obliged to insure all rented items at replacement value, unless explicitly agreed otherwise in writing.<\/p>\n<ol start=\"9\">\n<li style=\"font-weight: 400;\"><strong>Ownership of sold items<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">9.1 We reserve ownership of all items delivered by us to the buyer as long as the buyer has not fully fulfilled their payment obligations towards us under any agreement for rental, delivery of goods, or performance of services or work, including claims regarding the failure to fulfill such an agreement. As soon as our claim against the buyer or lessee is due, we are authorized, without judicial intervention, to take back the delivered goods, which have remained our property. This right of repossession also applies in the event of bankruptcy or suspension of payments of the buyer and\/or lessee.  <\/p>\n<p style=\"font-weight: 400;\">9.2 We reserve ownership of all items delivered by us now and in the future until all current and future claims against the buyer (lessee), on whatever grounds, have been fully satisfied.<\/p>\n<p style=\"font-weight: 400;\">9.3 The buyer and\/or lessee undertakes to grant KOVOBEL BENELUX BV. (or third parties designated by it) immediate access to the places where delivered goods are located, particularly in those cases where we are entitled by law or agreement to retrieve the delivered goods.<\/p>\n<p style=\"font-weight: 400;\">9.4 As long as the buyer is not yet the owner of the items, the buyer is not entitled to alienate, encumber, or otherwise dispose of the items in any way without our prior written consent.<\/p>\n<ol start=\"10\">\n<li style=\"font-weight: 400;\"><strong>Force majeure (non-attributable shortcoming)<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">10.1 In the event of force majeure, which is understood to mean a circumstance beyond our control that hinders or makes performance or delivery impossible, such as certain weather conditions, a business disruption, a disruption in the supply of energy or materials, a telephone disruption, a delay in the mail, a transport delay, a strike, and the failure or late delivery by our suppliers, we are entitled at all times to declare the agreement dissolved by means of a written statement, in which case the buyer or lessee is not entitled to any compensation.<\/p>\n<p style=\"font-weight: 400;\">10.2 In the event of temporary force majeure, we are entitled to extend the delivery time by the period during which the temporary hindrance to performance or delivery applies. In this case, the buyer or lessee can demand dissolution of the agreement if it cannot reasonably be expected of them to still accept the performance or the items as a result of the delay, without being entitled to compensation. The buyer or lessee can only claim dissolution of the agreement within three working days after we have informed them of the delay in delivery or performance.  <\/p>\n<ol start=\"11\">\n<li style=\"font-weight: 400;\"><strong>Complaints and returns<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">11.1 The lessee\/buyer must report complaints about the delivered items to us in writing within fourteen working days after delivery has taken place, after which period any claim against us regarding defects or errors expires.<\/p>\n<p style=\"font-weight: 400;\">11.2 Complaints about invoices must be submitted to us in writing within eight working days after the invoice date.<\/p>\n<p style=\"font-weight: 400;\">11.3 Minor deviations in color, weight, dimensions, etc., are not grounds for a complaint and cannot lead to full or partial dissolution of the agreement or entitle the buyer to any discount on the agreed price.<\/p>\n<p style=\"font-weight: 400;\">11.4 Any claim against us regarding defects or errors also expires if the delivered items have been resold or processed by the buyer.<\/p>\n<p style=\"font-weight: 400;\">11.5 The submission of a complaint does not suspend the payment obligation of the buyer or lessee with regard to the items and\/or invoices in dispute.<\/p>\n<p style=\"font-weight: 400;\">11.6 Sold and delivered items will not be taken back by us, except on the basis of a complaint found to be justified by us and with our consent for return shipment.<\/p>\n<p style=\"font-weight: 400;\">11.7 The costs associated with a return shipment are for the account of the buyer. Upon return, 15% administration\/handling costs will also be charged to the buyer, calculated over the invoice amount. <\/p>\n<p style=\"font-weight: 400;\">11.8 Return shipments that do not state an invoice number or invoice date will be refused.<\/p>\n<p style=\"font-weight: 400;\">11.9 Only items returned in factory packaging and in undamaged condition will be processed. These items must not contain any data from the buyer. <\/p>\n<p style=\"font-weight: 400;\">11.10 After we have taken a return shipment into consideration, we have the choice to repair the items, replace them, or pay compensation.<\/p>\n<ol start=\"12\">\n<li style=\"font-weight: 400;\"><strong>Payment and non-compliance<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">12.1 Unless otherwise agreed in writing, payment by the buyer or lessee must be made within 14 days of the invoice date. After this period has elapsed, the buyer or lessee is in default by operation of law if no payment has taken place by then. <\/p>\n<p style=\"font-weight: 400;\">12.2 Payments must be made at our office or into a bank or giro account to be designated by us. The costs for payment orders are for the account of the buyer or lessee. <\/p>\n<p style=\"font-weight: 400;\">12.3 The buyer or lessee is not permitted to apply any set-off in respect of their payment obligations.<\/p>\n<p style=\"font-weight: 400;\">12.4 All payments made by the buyer or lessee always serve to settle all interest due and (judicial or extrajudicial) costs and subsequently those invoice amounts that have been outstanding the longest, even if the buyer or lessee states that the payment relates to other invoices.<\/p>\n<p style=\"font-weight: 400;\">12.5 We have the right at all times to demand advance payment, cash payment, or security for payment, such as a bank guarantee or surety to be provided by the buyer or lessee.<\/p>\n<p style=\"font-weight: 400;\">12.6 In the event that the payment term is exceeded, we are entitled to charge the buyer or lessee interest of 1.5% per month from the due date of the invoice, whereby a part of a month is counted as a full month.<\/p>\n<p style=\"font-weight: 400;\"> In the event of non-payment or late payment or non-compliance with one of the other obligations by the buyer or lessee, we have the right to charge extrajudicial collection costs if we are forced to entrust a third party with the handling of the case. These costs will be calculated based on the degressive collection rate of the Dutch Bar Association (Nederlandse Orde van Advocaten) applicable at the time of the notice of default. This collection rate will also be calculated over the interest due.  <\/p>\n<p style=\"font-weight: 400;\">12.7 In the cases mentioned in paragraph 6, we are furthermore entitled to suspend the fulfillment of all our obligations under the agreement as well as to declare the agreement dissolved by means of a written statement after a notice of default but without judicial intervention. These rights also accrue to us in the event that the buyer or lessee is declared bankrupt, if the buyer or lessee is granted a suspension of payments, if the business of the buyer or lessee is discontinued or liquidated or \u2014 in the event the buyer or lessee is a legal entity or partnership \u2014 one or more partners of the buyer or lessee withdraw, the articles of association and\/or regulations of the buyer or lessee are changed, or if the buyer or lessee decides to dissolve or liquidate the buyer or lessee. <\/p>\n<ol start=\"13\">\n<li style=\"font-weight: 400;\"><strong>Warranties<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">13.1 With regard to all items that are or have been obtained by us from third parties, we shall not be bound by any further warranty than that which we have obtained from the relevant third parties in that regard.<\/p>\n<p style=\"font-weight: 400;\">13.2 The warranty expires if the instructions for use concerning the items have not been followed or if the items are not used according to their intended purpose.<\/p>\n<p style=\"font-weight: 400;\">13.3 The warranty on rust is 10 years after the order date. The warranty, if applicable, is granted on the affected parts. Rust due to wear and tear and\/or (usage) damage is excluded from the warranty.  <\/p>\n<ol start=\"14\">\n<li style=\"font-weight: 400;\"><strong>Liability and indemnification<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">14.1 Without prejudice to the provisions of Article 13, we explicitly exclude any further liability towards the buyer or lessee for all damage, however caused, including all direct and indirect damage, such as consequential damage or business interruption loss, except for liability for damage caused by intent or gross negligence on our part, or on the part of our employees and\/or auxiliary persons.<\/p>\n<p style=\"font-weight: 400;\">14.2 If and insofar as any liability should rest with us, on whatever grounds, this liability is at all times limited to the value of what we have delivered or rented, which value will be determined based on the invoice or invoices relating to the delivery or rental, provided that we shall only be liable up to a maximum amount of \u20ac22,689.00 per damage event or coherent series of events.<\/p>\n<p style=\"font-weight: 400;\">14.3 Damage claims must be reported to us in writing within two months after they arise, or as much earlier as the moment the buyer or lessee could have recognized the damage, under penalty of forfeiture of any claim for compensation from us.<\/p>\n<p style=\"font-weight: 400;\">14.4 In the event it has been agreed with the buyer or lessee that labels provided with names, codes, and\/or prices will be supplied with the sold or rented items for their needs, we are never liable for damage that may result from the information on the labels, regardless of whether these are due to circumstances on our part.<\/p>\n<p style=\"font-weight: 400;\">14.5 Our liability is limited to the extent regulated in this article.<\/p>\n<p style=\"font-weight: 400;\">The buyer or lessee indemnifies us against any liability of third parties for damage caused by or in connection with the items delivered by us.<\/p>\n<p style=\"font-weight: 400;\">14.6 The lessee is liable for loss of and damage to the rented items caused to these items during the rental period. The lessee is also liable for the business interruption loss we suffer as a result. The foregoing applies regardless of whether the damage was caused by the lessee, a third party, or as a result of force majeure.  <\/p>\n<ol start=\"15\">\n<li style=\"font-weight: 400;\"><strong>Joint and several liability<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">15.1 If the buyer or lessee refers to multiple (legal) persons or partnerships, these shall be jointly and severally liable for the fulfillment of all obligations under the agreement concluded by them with us, to which these conditions apply.<\/p>\n<ol start=\"16\">\n<li style=\"font-weight: 400;\"><strong>Applicable law and dispute resolution<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">16.1 All our agreements, as well as all disputes arising from the execution thereof or related thereto between us and the buyer or lessee, are exclusively governed by Dutch law.<\/p>\n<p style=\"font-weight: 400;\">16.2 All disputes arising from agreements concluded by us or the execution thereof between us and the buyer or lessee shall be submitted exclusively to the competent court in Utrecht, insofar as legal provisions do not oppose this.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row mobile_bg_img_hidden=&#8221;no&#8221; 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